Privacy policy
Privacy Policy
Last updated: December 20, 2025
Stage 004 operates events and an online merchandise store (powered by Shopify). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you:
• Purchase tickets to our events through our ticketing partner DICE
• Visit or make purchases from our online merchandise store
• Interact with us in any other way (e.g., signing up for updates or contacting us)
By purchasing tickets, shopping with us, or using our services, you agree to the practices described in this Privacy Policy.
1. Personal Information We Collect
We may collect the following types of personal information:
• Contact details: name, email address, phone number, shipping address, billing address
• Payment information: credit/debit card details or other payment methods (securely processed by DICE for tickets and by Shopify/payment providers for merch — we do not store full card numbers)
• Account information: username and password (if you create an account on our store)
• Transaction information: tickets or items you view, add to cart, purchase, return, or exchange
• Marketing preferences: your explicit consent to receive future marketing communications from us (e.g., via the opt-in checkbox during DICE checkout)
• Device and usage information: IP address, browser type, device details, and how you interact with our website, store, or ticketing pages
• Communications: any information you provide when contacting us (e.g., support inquiries)
2. How We Collect Your Information
We collect information:
• Directly from you (when you buy tickets, place merch orders, opt into marketing, or contact us)
• Automatically through our website, Shopify store, or DICE checkout (including via cookies and similar technologies)
• From trusted partners: DICE (for ticket sales and marketing opt-in) and Shopify/service providers (for merch orders, payments, shipping, and analytics)
3. How We Use Your Information
We use your personal information to:
• Process and fulfill ticket purchases and merch orders (including event access, shipping, refunds, and exchanges)
• Send essential updates (e.g., event details, lineup changes, order confirmations, shipping notifications)
• Provide customer support and respond to inquiries
• If you have opted in: send marketing emails about upcoming events, new merchandise, special offers, and news
• Improve our services, website, store, and overall customer experience
• Detect and prevent fraud and ensure security
• Comply with legal requirements
We will never sell your personal information to third parties.
4. Marketing Communications
You may choose to receive direct marketing from us by checking the opt-in box during DICE ticket checkout. You can withdraw consent or unsubscribe at any time by:
• Clicking the “unsubscribe” link in any marketing email
• Replying to the email or contacting us directly
Even if you opt out of marketing, we may still send non-promotional messages (e.g., event updates or order confirmations).
5. How We Share Your Information
We only share information with trusted partners as necessary:
• DICE: for ticket sales, distribution, event management, and handling marketing opt-in
• Shopify and its service providers: for hosting the merch store, payment processing, order fulfillment, shipping, and analytics
• Other service providers: for email delivery, fraud prevention, and customer support
• As required by law or in connection with a business transfer (e.g., merger or acquisition)
All partners are required to protect your data and use it only for the services they provide to us.
6. Data Security and Retention
We use industry-standard security measures (including encryption and secure payment processing) to protect your information. No system is completely secure, so we cannot guarantee absolute security.
We retain your personal information only as long as needed to fulfill orders, provide services, send marketing (if consented), comply with legal obligations, or manage our business.
7. Your Rights
Depending on where you live, you may have rights to:
• Access, correct, or delete your personal information
• Withdraw marketing consent
• Object to or restrict certain processing
• Receive a portable copy of your data
To exercise any rights, contact us using the details below. We may verify your identity before processing requests.
8. Third-Party Links and Services
Our website, store, or emails may contain links to third-party sites (e.g., DICE, social media). We are not responsible for their privacy practices — please review their policies separately.
9. Children’s Privacy
Our services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy, want to exercise your rights, or need assistance, please contact:
Stage 004
Email: stage004presents@gmail.com